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Careers

Branch Manager

Purpose of the Role

Ensuring overall Branch Management; staff management, business growth and development, operational excellence.
Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.

 

Key Responsibilities

  1. Prepare the branch budget and strategy and ensure profitability

  2. Establish and develop sales opportunities to achieve  targets and meet  customers’ expectations

  3. Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns

  4. Ensure Branch coordination; weekly and monthly meetings with RMs/RO`s, training of branch staff

  5. Implement, monitor and analyse the achievements of the sales promotions

  6. Build and improve the quality of  business and consumer clients

  7. Make regular customer visits to retain existing customers and to build loyalty

  8. Promote  new business by selling banks products to new clients.

  9. Prepare and analyze credit applications for presentation to credit department.

  10. Manage and monitor team workflow at the branch in line with set targets.

  11. Ensure service delivery standards are maintained in the branch.

  12. Ensure branch staff comply with statutory regulations and bank internal procedure.

  13. Be involved in corporate social responsibility to improve visibility for the bank

PERSON SPECIFICATIONS

Academic Qualifications

Bachelor’s degree in a business related field

Professional Qualifications

Banking/ ACCA/CPA (K)

Experience

5 to 6 years experience with at least 3 years at management level

Key Competences

  1. Knowledge of banking
  2. Knowledge of market practice
  3. Excellent analytical and interpretational skills
  4. People management skills
  5. Budgeting skills
  6. Excellent interpersonal and communication skills
  7. Conflict resolution skills
  8. Negotiation and influencing skills
  9. Team player and strong leadership and management skills.
  10. Excellent planning, organisation and execution skills.
  11. Decision making skills.
  12. Computer literacy and familiarity with standard office computer applications

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