Purpose of the Role
Ensuring overall Branch Management; staff management, business growth and development, operational excellence.
Develop and implement business strategies to deliver performance and growth targets and Maintain good business environment.
Prepare the branch budget and strategy and ensure profitability
Establish and develop sales opportunities to achieve targets and meet customers’ expectations
Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
Ensure Branch coordination; weekly and monthly meetings with RMs/RO`s, training of branch staff
Implement, monitor and analyse the achievements of the sales promotions
Build and improve the quality of business and consumer clients
Make regular customer visits to retain existing customers and to build loyalty
Promote new business by selling banks products to new clients.
Prepare and analyze credit applications for presentation to credit department.
Manage and monitor team workflow at the branch in line with set targets.
Ensure service delivery standards are maintained in the branch.
Ensure branch staff comply with statutory regulations and bank internal procedure.
Be involved in corporate social responsibility to improve visibility for the bank
Bachelor’s degree in a business related field
Banking/ ACCA/CPA (K)
5 to 6 years experience with at least 3 years at management level
- Knowledge of banking
- Knowledge of market practice
- Excellent analytical and interpretational skills
- People management skills
- Budgeting skills
- Excellent interpersonal and communication skills
- Conflict resolution skills
- Negotiation and influencing skills
- Team player and strong leadership and management skills.
- Excellent planning, organisation and execution skills.
- Decision making skills.
- Computer literacy and familiarity with standard office computer applications
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